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FAQ

Daintybags.com has compiled a set of frequently asked questions for your convenience. If you have not found an answer to your question,please do not hesitate to contact daintybags.com via the contact form located at the top right hand corner of every page or locate the email address at the footer of every page.

How do I know if the item is out of stock?

There is only one piece per design in stock with the exception of two bags  NaRaYa Brown Satin Mini Hand Carry bag and Beaded Evening Bag - Round Black at the point of writing. Item that is out of stock will be indicated with a watermark image, if you did not see it on your desired item, you may try again by revisiting the store at a later time as there may be someone adding the item to their cart at the same time as you but eventually did not check out the chosen item.

The item that I want is out of stock, can I do a pre-order?

Presently, DaintyBags do not have any intention to order more of the sale items featured in the store as DaintyBags will bring in new stock periodically. But if there is a considerable quantity of order for any design DaintyBags will gladly faciliate that.

If the item you desired is indicated with an out of stock status, you may express your interest on a particular design by dropping DaintyBags an email using the contact form located at the top right hand corner of every page or locate the email address at the footer of every page. Kindly indicate the product name, model number and quantity require in your email. Please do not send any payment until you receive a confirmation email from DaintyBags.

Do you charge for postage and handling?

No for the current sale, but an additional $2.50 is charged if you opt for registered mail delivery by SingPost during check out.

Why is my checked out item back on sale again?

There is only one piece per design in stock, as an act of fairness, if payment is not received within 1 hour of placing an order, the purchase will consider void and the item will be put up on sale again.

How soon will you process my order?

Your order will normally be dispatched within 3-5 working days after payment is received. If you require the order to be processed within the next working day, please opt for courier delivery during checkout.

How can I check my order status?

You may check your order status by login to your account to check your order history. Do contact daintybags.com via the online contact form located at the top right hand corner of every page should you think your order takes longer than neccessary.

What kind of payment modes do you accept?

Currently, DaintyBags.com accepts payment by Bank Transfer, ATM and Paypal.

I've placed my order, can I exchange for another item?

DaintyBags.com do not process any exchange or refund of any transactions. Do feel free to ask any questions before placing an order to make an informed decision of your purchase.

I've opt for regular mail but my item has not arrived yet?

You are strongly advised to opt for registered mail delivery for your purchase to prevent parcel lost. DaintyBags.com will not be responsible for any underlivered or missing packages without using SingPost Registered Mail for postage delivery. You may login to your account to check your order status and contact DaintyBags.com for further confirmation whether your order is already delivered.

Can you show me pictures of the NaRaYa bags in different angles?

Our apology that we decided not to unwrapped any of the purchased NaRaYa bags for product shots. We believe NaRaYa fans in Singapore will be familiar with the NaRaYa prints, models, sizes and quality they are expecting even without seeing the NaRaYa bags physically. As Dainty Bags bring in only one piece per design for the NaRaYa bags range, we want the NaRaYa bags to arrive in our customer's hands as original as they purchased straight from the NaRaYa store themselves.

If you are buying your first NaRaYa bag in Singapore, a tip is to do a google image search on the NaRaYa bags models and print design that you like online. You may find the NaRaYa product code on Dainty Bags website below each NaRaYa bag's product name. Alternatively, you may contact daintybags.com via the online contact form to ask any questions that you have pertaining to your desired NaRaYa bag before ordering.

How can I contact you?

To ensure your emails is not missed, DaintyBags adopt a prudent measures against spam robots. You can use the online contact form located at the top right hand corner of every page, or locate the email address at the bottom left corner of every page. Alternatively, keep posted of the latest happenings via DaintyBag's Twitter or Facebook account. Please allow up to 3 working days for a response.